Record the non-conformance
Describe the issue and required action, identify the supplier and keep the initial evidence with the record.
Connected by design
Supplier NCR software that keeps the response with the issue.
Keep the non-conformance, supplier response and internal review in one connected workflow. Reduce the need to reconstruct the history from separate email conversations.
Explore your seven-day trialEvery module included · Unlimited users · First site included
Built around real work
A shared record for the next step.
A supplier non-conformance can lead to photographs, containment questions, root-cause explanations and several rounds of follow-up. If that information stays in an inbox, other team members may struggle to see what was agreed. QSHE gives the issue a shared record and gives the supplier a focused route for responding.
Send a focused request
Send the NCR or an update request to the supplier, with a secure invitation to the relevant response workflow.
Receive comments and evidence
The supplier can respond through the restricted portal and provide supporting information without needing access to your company’s full workspace.
Review before closing
Keep the internal decision with the supplier response. Accept an appropriate response or return it for further information, and retain the evidence behind closure.
From record to follow-up
How the workflow fits together.
Supplier NCRs sit alongside the supplier register and action management. That connection gives quality teams a way to review the supplier relationship and the corrective work without starting a separate tracking spreadsheet for each issue.
See every QSHE module →- 01
Raise
Record a delivery or quality issue and the supplier involved.
- 02
Request
Ask for the relevant containment, explanation or corrective-action response.
- 03
Review
Read the supplier’s comments and evidence, then accept or request further work.
- 04
Close
Record the outcome and validation when your internal team is satisfied.
Useful answers
Before you start.
Explore the workflow with fictional example records before introducing your own live arrangements.
Does the supplier need a paid company account?
The supplier responds through the secure invitation workflow for the records shared with them. They do not need access to your full company workspace to provide that response.
Can I request more information?
Yes. The NCR workflow supports follow-up and internal review, including returning a response when further information is required.
Is a supplier reply the same as a verified corrective action?
No. A reply or uploaded file is evidence for your review. Your team still decides whether the proposed action and its outcome are acceptable.
One connected platform
All modules. Unlimited users.
£99 per month or £999 per year for the company and first site. Additional sites: £20 per month or £199 per year. Includes 10 GB shared company storage. Paid subscriptions have a 12-month term; choose monthly or annual billing.
The seven-day trial uses fictional example data and starts when the workspace is ready. Applications may need an eligibility review. No automatic billing.
Keep everything connected
Explore the related modules.
QSHE SOFTWARE
Action management ↗
Bring observations, corrective actions and improvement work into one shared register. Give people a clear owner, a meaningful deadline and a record of what happened next.
QSHE SOFTWARETraining matrix ↗
See training requirements and recorded completion together. Give managers a practical view of who needs what, which records are current and where follow-up is needed.
QSHE SOFTWAREContractor management ↗
Keep contractor company information, worker details and supporting documents in one place. Give your team a clearer basis for reviewing who is attending and what has been supplied.